Your order will be sent to the address indicated during the purchase within a period of 24-48 hours (Spain Peninsular), unless the order includes customized products, in which case, we will add to the shipping time the time of customization of the product.
We ship worldwide, the cost of the same will be indicated at the time of purchase once the shipping data has been entered and always before making the payment.
Depending on the country of destination, there may be customs costs that the buyer must pay when receiving the goods.
In the event of unforeseen or exceptional events or circumstances of major cause that prevent delivery within the indicated deadlines, we will propose a new delivery date without thereby referred responsibilities for ANCLADEMAR.
The order shall be deemed delivered at the time when you or a third party designated by you sign the receipt of the order at the agreed address and therefore acquire ownership of the products that make up it.
ANCLADEMAR gives you the opportunity to make any return within a maximum period of 15 days from receipt of the order*. The credit will be made in the same means used for the purchase as soon as the return is received in ANCLADEMAR.
Returned items must be in perfect condition, with all labels and in their original packaging.
* Changes and returns of custom items will not be accepted.
This warranty is in addition to the rights recognized to the consumer by current law and does not affect the guarantees contained therein.
To request a return, you will need to send an email to firstname.lastname@example.org indicating the order number and details of the buyer as well as the items you wish to return. We will answer this email indicating the shipping details to make the return. Shipping costs will be borne by the buyer.
RIGHT OF WITHDRAWAL
As a user and buyer you will have the legal right to withdraw from your purchase without reason within a maximum period of 14 calendar days from the Receptionorder.
To exercise this right, you must request it by postal mail to ANCLADEMAR DESIGN SL, C/ Barquillo 37, 28004 Madrid, or by email to email@example.com, communicating your willingness to withdraw from the purchase made in www.anclademar.com