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TERMS OF USE AND PURCHASE

Introduction

This website is the property of ANCLADEMAR DESIGN SL. These Terms of Use and Purchase set out the terms governing the use of this website (www.anclademar.com) and the purchase of products on it.

By visiting or purchasing on this website you agree to these Terms of Use and Purchase, as well as the Data Protection Policies.

Please read the Terms of Use and Purchase carefully before accessing or using this website. By using any part of the website, you agree to the Terms of Use and Purchase thereof. If you do not agree to these conditions, you must not access or browse the website.

If you have any questions regarding the Terms or Data Protection Policies you can contact us through our contact channels: info@anclademar.com; +34913910146

Our online store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products online.

The sale of articles on this website is carried out by ANCLADEMAR DESIGN SL, a Spanish company with address at Calle Barquillo, 37, 28004 Madrid, registered in the Mercantile Register of Madrid with CIF B-87774519, telephone 913 910 146 and email info@anclademar.com.

ACCESS DATA

All personal data and information you provide to us will be processed in accordance with what is set out in the Privacy Policy. By using this website you consent to the processing of this data and declare that all the information you provide us in the use of this website is truthful and corresponds to reality.

TERMS OF USE OF THE ONLINE STORE

By accepting these Terms of Service, you represent that you are of legal age in your province or state of residence and that you are able to enter into contracts.

By accessing and using this website you agree to make legally valid inquiries and orders and not to place any false or fraudulent orders. We will be authorized to cancel the order in the event of any reasonable doubt of fraud or misuse.

You agree to provide us with the requested data accurately and truthfully in order to place the order and consent that we make use of them if necessary (See Privacy Policy).

Any violation of these terms of use will result in the immediate termination of your service.

PRODUCT AVAILABILITY

Any order placed on www.anclademar.com is subject to the availability of the products that make up it. If there is any problem in the supply of these products or there is a lack of stock, we will proceed to the return of any amount paid.

ORDERING

To place an order you must follow all the steps until the payment is made. Once the payment has been made, the confirmation of your order will appear on the screen and you will receive an email with the details of the same.

Once the payment has been made you will not be able to modify the order so to make any variation on it you must contact us by email or phone.

Shipping

Your order will be shipped to the address indicated during the purchase within the period indicated during the same, unless the order includes customized products.

In the event of unforeseen or exceptional events or circumstances of major cause that prevent delivery within the indicated deadlines, we will propose a new delivery date without thereby referred responsibilities for ANCLADEMAR.

The order shall be deemed delivered at the time when you or a third party designated by you to sign the receipt of the order at the agreed address and therefore acquire ownership of the products that make up it.

PRICE AND PAYMENT

The prices associated with each product may change at any time, which will not affect orders already placed.

To make the payment you must follow the steps indicated in the purchase process, filling in or checking the requested information at any time.

You can make the payment through the following means: Visa, Mastercard, American Express and Paypal.

By making the payment, you are confirming that the card used is yours.

Credit cards will be subject to checks and authorizations by the issuing entity, but if the credit card does not authorize payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any contract with you.

Returns

ANCLADEMAR gives you the opportunity to make any return within a maximum period of 15 days from receipt of the order*. The credit will be made in the same means used for the purchase as soon as the return is received in ANCLADEMAR.

Returned items must be in perfect condition, with all labels and in their original packaging.

* Changes and returns of custom items will not be accepted.

To request a return, you must send an email to info@anclademar.com indicating the order number and details of the buyer as well as the items you wish to return. We will answer this email indicating the shipping details to make the return. Shipping costs will be borne by the buyer.

RIGHT OF WITHDRAWAL

You, as a user and buyer, will have the legal right to withdraw from your purchase without reason within a maximum period of 14 calendar days from receipt of the order.

To exercise this right, you must request it by post to ANCLADEMAR DESIGN SL, C/ Barquillo 37, 28004 Madrid, or by email to info@anclademar.com, communicating your willingness to withdraw from the purchase made in www.anclademar.com

CLAIM SHEETS

There are complaint sheets available to the consumer that you can collect at ANCLADEMAR, Calle Barquillo 37.